Terms of Service

Effective Date: March 29, 2026  |  Last Updated: March 29, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzluce.rest (the "Website"), as well as all related services, products, features, content, and applications offered by Pizza Luce (collectively, the "Services").

By accessing our Website, placing an order, creating an account, or otherwise engaging with our Services in any capacity, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms in their entirety;
• You are at least 18 years of age, or if you are a minor, you have obtained the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf;
• You have the legal authority and capacity to enter into this Agreement;
• Your use of the Services is not prohibited by applicable law in your jurisdiction.

If you are using our Services on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind such entity to these Terms, and references to "you" shall include both you individually and such entity.

Pizza Luce reserves the right to modify, update, or replace these Terms at any time at its sole discretion. Continued use of the Website or Services after any such modifications constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any changes.

2. Description of Services

Pizza Luce is a food service establishment operating in the United States. Through our Website and associated platforms, we provide the following services to our customers:

2.1 Food Ordering and Delivery

We offer online ordering capabilities that allow customers to browse our menu, select food and beverage items, and place orders for delivery, carryout, or dine-in (where applicable). Our menu offerings may include, but are not limited to, pizzas, appetizers, salads, sandwiches, pasta dishes, desserts, and beverages, including alcoholic beverages where permitted by law.

2.2 Catering and Special Events

Pizza Luce may offer catering services for special events, corporate functions, parties, and other gatherings. Specific terms and conditions related to catering services may be provided separately and shall be incorporated into these Terms by reference.

2.3 Online Account Services

Users may create personal accounts on our Website to manage their orders, save preferences, access loyalty rewards, and receive promotional communications. Account features may vary and are subject to change.

2.4 Loyalty and Rewards Programs

We may offer loyalty programs, promotional offers, discounts, and reward points to eligible customers. The specific terms governing any loyalty program shall be provided at the time of enrollment and are incorporated herein by reference.

2.5 Informational Content

Our Website provides general informational content about Pizza Luce, including our menu, locations, hours of operation, nutritional information, and news about promotions and events.

Pizza Luce reserves the right to modify, suspend, discontinue, or restrict access to any portion of the Services at any time, with or without notice, and without liability to you or any third party. We do not guarantee that the Services or any features thereof will always be available, uninterrupted, or error-free.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of using our Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing orders;
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access to your account;
• Use the Services solely for lawful purposes and in accordance with these Terms;
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Services;
• Pay all charges and fees incurred through your account in a timely manner;
• Be present at the designated delivery address at the time of delivery or make alternative arrangements;
• Ensure that any individual receiving alcoholic beverages on your behalf is of legal drinking age (21 years or older in the United States) and possesses valid identification;
• Treat our employees, delivery personnel, and other representatives with respect and professionalism.

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Website or Services for any illegal, fraudulent, deceptive, or unauthorized purpose;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Submit false, misleading, or fraudulent orders or payment information;
• Attempt to gain unauthorized access to any portion of the Website, other user accounts, servers, networks, or systems associated with our Services;
• Use automated tools, bots, scrapers, spiders, crawlers, or other automated mechanisms to access, collect, or extract data from our Website without our express written consent;
• Introduce any viruses, malware, ransomware, spyware, or other malicious code into our systems;
• Interfere with, disrupt, or overburden the operation of our Website or servers, or the networks connected to our Services;
• Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of our Website or any software used in connection with our Services;
• Copy, reproduce, distribute, transmit, display, or create derivative works based on any content from our Website without our prior written authorization;
• Engage in any conduct that restricts or inhibits any other person from using or enjoying our Services;
• Use our Services to send unsolicited communications (spam), advertising, or promotional materials;
• Attempt to purchase alcoholic beverages for minors or engage in any conduct that facilitates the illegal purchase or consumption of alcohol;
• Submit abusive, threatening, defamatory, harassing, or otherwise objectionable reviews or communications through our platform;
• Violate any applicable export control laws or regulations;
• Engage in any activity that could damage, disable, impair, or harm Pizza Luce's reputation, goodwill, or business operations.

Violation of any of the above prohibitions may result in immediate termination of your account, denial of access to our Services, and/or legal action. Pizza Luce reserves the right to report any unlawful activity to appropriate law enforcement authorities.

4. Intellectual Property Rights

4.1 Ownership

All content, materials, and intellectual property available through our Website and Services, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, software, the Pizza Luce name and brand, trade names, trademarks, service marks, trade dress, and the overall look and feel of the Website ("Intellectual Property"), are the exclusive property of Pizza Luce or its licensors and are protected by United States and international intellectual property laws, including but not limited to the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable state intellectual property laws.

4.2 Limited License

Subject to your compliance with these Terms, Pizza Luce grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and Services solely for your personal, non-commercial purposes. This license does not include the right to:

• Modify, copy, or create derivative works based on our content;
• Use our content for any commercial purpose or public display;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices;
• Transfer or sublicense the license to any third party.

4.3 User-Submitted Content

If you submit any content to our Website, including reviews, comments, photographs, or feedback ("User Content"), you grant Pizza Luce a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, translate, distribute, perform, and display such User Content in any media and for any lawful purpose. You represent and warrant that you own all rights in and to the User Content you submit, and that such content does not infringe upon the rights of any third party.

4.4 Feedback

Any feedback, suggestions, ideas, or recommendations you provide to us regarding our Services ("Feedback") shall be considered non-confidential and non-proprietary. Pizza Luce shall have no obligations regarding such Feedback and shall be free to use, reproduce, and incorporate the Feedback into its products and services without compensation to you.

5. Payment Terms

5.1 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable federal, state, and local taxes. Menu prices, delivery fees, service charges, and other fees are subject to change without notice. The price displayed at the time you complete your order shall be the final price, subject to any applicable taxes and fees disclosed at checkout.

5.2 Payment Methods

Pizza Luce accepts various payment methods, which may include major credit cards (Visa, Mastercard, American Express, Discover), debit cards, digital wallets, and other payment methods as may be made available from time to time. By submitting your payment information, you authorize Pizza Luce and its payment processors to charge your designated payment method for all amounts due.

5.3 Order Confirmation and Accuracy

You are responsible for reviewing your order carefully before submission. Once an order is placed and confirmed, modifications may not be possible. Pizza Luce reserves the right to cancel any order for any reason, including but not limited to menu item unavailability, pricing errors, suspected fraud, or inability to process payment. In the event of a cancellation, you will be notified and any charges will be refunded.

5.4 Refunds and Cancellations

Our refund and cancellation policy is as follows: If you are dissatisfied with your order due to an error on our part (wrong items, quality issues, etc.), please contact us within a reasonable time after delivery or pickup. Refunds or credits may be issued at our sole discretion after review of your claim. We are not obligated to provide refunds for change-of-mind cancellations after an order has been prepared or is in transit. Promotional credits and discounts are non-refundable and have no cash value.

5.5 Promotional Offers and Discounts

Promotional codes, discounts, and special offers are subject to specific terms and expiration dates. Only one promotional offer may be applied per order unless otherwise specified. Pizza Luce reserves the right to modify or withdraw any promotional offer at any time without prior notice.

5.6 Taxes

You are responsible for the payment of all applicable sales taxes, use taxes, and other government-imposed fees or charges on purchases made through our Services. We will collect and remit applicable taxes as required by law.

6. Delivery Terms

Delivery availability, times, and fees vary by location and are subject to change. Estimated delivery times provided are approximate and not guaranteed. Pizza Luce is not liable for delays caused by factors outside our reasonable control, including traffic conditions, weather, or other unforeseen circumstances. You are responsible for providing an accurate delivery address. Pizza Luce is not responsible for undelivered orders due to inaccurate or incomplete address information provided by you. For orders containing alcoholic beverages, the recipient must be at least 21 years of age and present valid government-issued identification upon delivery. We reserve the right to refuse delivery of alcohol if valid identification cannot be presented.

7. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES, CONTENT, PRODUCTS, AND MATERIALS PROVIDED BY PIZZA LUCE ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR CURRENTNESS OF ANY INFORMATION PROVIDED ON THE WEBSITE, INCLUDING NUTRITIONAL INFORMATION AND MENU DESCRIPTIONS;
• WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED;
• WARRANTIES THAT THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

Food Allergen Disclaimer: While Pizza Luce makes reasonable efforts to provide accurate nutritional and allergen information, we cannot guarantee that our food products are free from any specific allergen due to the shared nature of food preparation environments. Customers with food allergies or dietary restrictions should contact us directly before placing an order to discuss their specific needs. Pizza Luce is not liable for any allergic reactions or health consequences arising from the consumption of our food products.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, SUBCONTRACTORS, SUPPLIERS, OR SUCCESSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• DAMAGES ARISING OUT OF YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA;
• DAMAGES ARISING FROM ANY THIRD-PARTY CONDUCT OR CONTENT ON THE WEBSITE;
• PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES;

EVEN IF PIZZA LUCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, PIZZA LUCE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN PIZZA LUCE AND YOU. THE SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS.

9. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its affiliates, subsidiaries, officers, directors, employees, agents, licensors, service providers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use or misuse of the Website or Services;
• Any User Content you submit, post, or transmit through our Services;
• Your violation of any applicable law, regulation, or the rights of a third party;
• Your fraudulent, negligent, or intentional misconduct;
• Any dispute between you and a third party in connection with your use of our Services;
• Any claim related to unauthorized access to alcoholic beverages facilitated by your actions.

Pizza Luce reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. You may not settle any claim without the prior written consent of Pizza Luce.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Pizza Luce. These links are provided for your convenience only. Pizza Luce has no control over the content, privacy practices, or terms of third-party websites and accepts no responsibility or liability for them. The inclusion of any link does not imply endorsement by Pizza Luce of the linked website or service. We encourage you to review the terms of service and privacy policies of any third-party websites you visit.

We may also use third-party service providers (such as payment processors, delivery platforms, and analytics services) in connection with our Services. Your use of such third-party services may be subject to additional terms and conditions imposed by those providers.

11. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy. Our privacy practices are designed to comply with applicable federal and state privacy laws, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) and, where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

12. Compliance with Laws and Regulations

Pizza Luce operates in accordance with all applicable federal, state, and local laws and regulations governing food service establishments in the United States, including but not limited to:

• Food safety and handling regulations enforced by the U.S. Food and Drug Administration (FDA) and applicable state and local health departments;
• Alcohol beverage control laws and regulations applicable to our operating jurisdictions;
• The Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq., to the extent applicable to our digital services;
• The Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.;
• The Federal Trade Commission Act (15 U.S.C. § 45 et seq.) regarding unfair or deceptive practices;
• Applicable state consumer protection statutes.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pizza Luce's principal place of business is located, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of the laws of any other jurisdiction.

Subject to the dispute resolution provisions set forth in Section 14 below, you irrevocably submit to the personal and exclusive jurisdiction of the federal and state courts located in the state of Pizza Luce's principal place of business for the resolution of any dispute not subject to arbitration. You waive any objection to the laying of venue of any such proceedings and waive any objection that such courts are an inconvenient forum.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact Pizza Luce at [email protected] and attempt to resolve any dispute informally. We will attempt to resolve the dispute through good-faith negotiations within thirty (30) days of receiving your written notice of the dispute. If the dispute is not resolved within that time, either party may proceed to formal dispute resolution.

14.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT QUALIFY FOR SMALL CLAIMS COURT, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT. By agreeing to these Terms, you and Pizza Luce each waive the right to a jury trial and to participate in a class action lawsuit or class-wide arbitration.

Arbitration shall be conducted by a mutually agreed-upon arbitration service in accordance with its then-current consumer arbitration rules. The arbitration shall take place in the state where Pizza Luce's principal place of business is located, or, at your election, via telephone or videoconference. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, or to address other matters where irreparable harm would result from delay.

15. Term and Termination

15.1 Term

These Terms are effective from the date you first access or use the Website or Services and shall remain in full force and effect for as long as you continue to use the Services, unless earlier terminated in accordance with the provisions herein.

15.2 Termination by You

You may terminate your account and your use of the Services at any time by contacting us at [email protected] and requesting account deletion. Termination of your account will not affect any obligations that accrued prior to termination, including payment obligations for orders placed.

15.3 Termination by Pizza Luce

Pizza Luce reserves the right, in its sole discretion, to suspend or terminate your account and access to the Services at any time, with or without cause, and with or without notice. Grounds for termination may include, without limitation:

• Violation of any provision of these Terms;
• Fraudulent, abusive, or otherwise harmful conduct;
• Requests from law enforcement or government agencies;
• Discontinuation or material modification of the Services;
• Unexpected technical or security issues;
• Extended periods of inactivity.

15.4 Effect of Termination

Upon termination of your account or access to the Services, all licenses and rights granted to you under these Terms shall immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including without limitation, intellectual property rights, disclaimers, limitation of liability, indemnification, and governing law provisions.

16. Changes to Terms

Pizza Luce reserves the right to modify, update, or revise these Terms at any time at its sole discretion. When we make material changes to these Terms, we will notify you by:

• Posting the updated Terms on our Website with a revised "Last Updated" date;
• Sending an email notification to the email address associated with your account, if applicable;
• Displaying a prominent notice on our Website.

Your continued use of the Website or Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue your use of the Services and, if applicable, delete your account. We encourage you to review these Terms regularly to stay informed of any updates.

17. Severability

If any provision of these Terms is held by a court of competent jurisdiction or an arbitrator to be illegal, invalid, unenforceable, or void for any reason, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected by the invalidity or unenforceability of any single provision. The invalidity of a provision in one jurisdiction shall not affect its validity in any other jurisdiction.

18. Waiver

No waiver by Pizza Luce of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Pizza Luce to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. A waiver is only effective if it is made in writing and signed by an authorized representative of Pizza Luce.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements or policies incorporated herein by reference, constitute the entire and exclusive agreement between you and Pizza Luce with respect to the subject matter hereof, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, between the parties with respect to such subject matter. These Terms shall not be modified except as expressly provided herein or by a written agreement signed by authorized representatives of both parties.

20. Force Majeure

Pizza Luce shall not be liable or responsible for any failure or delay in the performance of its obligations under these Terms arising out of or caused, directly or indirectly, by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders, civil unrest, war, terrorism, labor disputes, power outages, internet service disruptions, or any other event beyond our reasonable control ("Force Majeure Event"). Pizza Luce will use commercially reasonable efforts to minimize the impact of any Force Majeure Event on the delivery of its Services.

21. Electronic Communications

By using our Services, you consent to receive communications from us electronically, including via email, text message, push notification, or postings on our Website. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. You may withdraw consent to receive electronic communications by contacting us at [email protected], although doing so may limit your ability to use certain features of our Services.

22. Accessibility

Pizza Luce is committed to ensuring that our Website and Services are accessible to individuals with disabilities, in compliance with applicable provisions of the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq., and applicable state accessibility laws. If you experience any accessibility issues with our Website or Services, please contact us at [email protected] so that we may address your concerns.

23. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, or if you wish to exercise any rights you may have under applicable law, please contact us using the information below:

We endeavor to respond to all inquiries within five (5) business days. For urgent matters, we recommend reaching out via email with a clear subject line indicating the nature of your inquiry.

These Terms of Service were last updated on March 29, 2026 and are effective as of that date. © 2026 Pizza Luce. All rights reserved.